Callcenter solutions

On this page you will be able to read about callcenter software solutions.  

PC switchboard with integrated database, etc.

Related links: More product info PDF datasheet

Product name: Miralix OfficeOperator   Facilities: - Call management with database query - Database lookup (option for   synchronisation and CRM lookup) - Automatic display of employee’s calendar   appointments - Access to the employee’s entire calendar   via a hotkey - Calendar and email integration - Telephone messages via email or SMS - The licence governs the number of   simultaneously open Miralix OfficeOperator   clients - More facilities and integration options

Manage all incoming calls to your company from PC
Related links: More product info PDF datasheet	Product name: Miralix Queue  Facilities: - PC-based queue product that allows you to   pick up waiting calls from groups - pick up the call that has been waiting   longest - Can be can be installed separately   or be implemented in Miralix   OfficeOperator (PC switchboard)

Monitoring the callhandling in call centres
Related links: Contact for info	Product name: Miralix ACD Monitor Facilities: - See queue for groups i.e. helpdesk - See the average call duration - See number of agents in the callcenter - See number of lost calls - See number of handled calls - See queue for the group