CTI software for Aastra Ascotel IntelliGate telephone system
Miralix has developed CTI software applications for the Aastra Ascotel IP/ISDN PBX

Miralix OfficeOperator® - PC switchboard with presence management
A professional PC operator console for companies, who need efficient call handling and to give top service

• PC operator console with sidepanel (see sidepanel below) for answering calls from external and internal parties

• Outlook, Notes, GroupWise, Firstclass, and SuperOffice integration

• Call log

• Integrated database for contact info

• Monitoring of the extension status

• External phonebook

• Hotkeys for quicker call handling

• Call handling is done via the numbered keyboard

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Miralix Sidepanel - Quickly select between internal and external calls 

• The module is placed on the right side of the PC operator console, Miralix OfficeOperator

• The application prioritises between the internal and external calls, so customers are waiting less time

• Possible to park calls

• Monitor diverted calls to busy extensions

• Possible to return a diverted call to a busy extension 

Miralix PhoneMonitor - PC client with view of the extensions presence

• PC client with status of the extensions

• Can be installed on every workstation in the network

• E-mail integration

• Individual set up setting for personal client

• Possible to monitor extensions from more and different types of telephone systems in the same PC client

• Switch between the company groups for easier view

• Notification & auto callback

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Miralix Any2Phone - Database integration / database synchronisation

• Synchronize between the Miralix database and your own i.e. Active Directory

• Miralix Any2Phone can sync to or from your database

• The synchronization via a time schedule

• Contact data must only be updated in one database

• Possible to sync all contact info of your customers to the Miralix database showing the customers name when calls are presented in the Miralix OfficeOperator

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Miralix TAPI Client - Dial directly from Microsoft Outlook (contacts)

• Call your contacts directly from Microsoft Outlook (contacts)

• Dial from programs/systems, that supports TAPI 2.0

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Miralix MobileLink - Shows status for mobile phones in PhoneMonitor

• Shows status of the mobile GSM phones in PhoneMonitor and OfficeOperator

• Currently only available for customers in the danish market

Miralix Basic calendarpackage - Outlook, GroupWise, Notes & firstclass

• Automatic calendar look up when searching for available employee in Miralix OfficeOperator

• Opens the entire calendar of the employee in Miralix OfficeOperator

• Opens the entire calendar of the employee in Miralix PhoneMonitor

Miralix extended calendarpackage - Control the phone status etc.

• Set "Do not disturb" and "Follow me/call forwarding" from the appointments in the calendar

• Supported with Lotus Notes Domino and Outlook Exchange

• The same calendar functionality like Miralix Basic calendar package

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